FAQ 2017-05-01T11:38:03+00:00
How long will it take to provision my service? 2017-04-19T21:59:12+00:00

The majority of our clients are fully provisioned and ready to go within 8 hours. However, depending on the complexity of your requirements, it may take up to 72 hours to fully provision your services.

Does your hosting come with phpMyAdmin? 2017-04-19T21:59:23+00:00

By default, no. The reasoning behind this is that phpMyAdmin is a known target for hackers, and we want to ensure security against those kinds of threats. We suggest using Sequel Pro (OS X), or Toad for MySQL (Windows) to interact with your database, both of which are freely available.

If absolutely required, we can make an exception and install phpMyAdmin by request. However, please familiarize yourself with the inherent security risks involved with this.

Do you provide backups? 2017-09-29T15:25:51+00:00

Yes. We provide weekly full system backups which are kept for 4 weeks.

How do I migrate my existing WordPress site? 2017-04-05T11:57:28+00:00

Once you have signed up for service and confirmed your email address, you will be able to login to the customer portal and submit a support request with type “Migrate Existing Site.” You will be required to provide access to your current web hosting (FTP/SFTP, Control Panel, and WordPress admin), or the raw files and a copy of your database.

There is no need to wait for your hosting to be fully provisioned to take this step. In fact, the sooner you let us know that you require a migration, the sooner we can get your hosting up and running.

Can I access my web hosting through FTP/SFTP? 2017-10-10T13:27:09+00:00

Yes. We use the more secure SFTP.

After your service is initially provisioned, you will need to log in to the customer portal and create an administrator on your server. You can do this by navigating to your hosting details page. Additional users with varied access & roles can also be created or deleted from this section.

Please note that if you manually create a user on your server directly through a terminal window, you will be unable to modify this user through our portal.